1. What is Orange?
Orange Electric is a brand under Orel Group offering a wide range of innovative and high-quality consumer electronics, home appliances, and smart solutions. Our products are designed to enhance your everyday life with cutting-edge technology and reliable performance.

2. Where can I purchase Orange by Orel products?
You can purchase our products directly from our online store at orange.orel.com or visit any authorized retail outlets across Sri Lanka.

3. What kind of products does Orange by Orel offer?
Our product range includes:
Medium Voltage (MV), Low Voltage (LV), Extra Low Voltage (ELV) and Hydro Products.

4. Do you offer a warranty on your products?
Yes, all Orange by Orel products come with a manufacturer's warranty. The warranty period varies based on the product category. For specific warranty details, please refer to the product's user manual or the warranty card provided with your purchase.

5. How can I contact customer support?
You can reach our customer support team through the following channels:
Phone: +94 114 792 100
Email: support@orel.com

6. Are there any ongoing promotions or discounts?
Yes, we frequently offer promotions and discounts on various products. Check our store page for the latest deals, or subscribe to our newsletter to stay updated on exclusive offers and new product launches.

7. How can I become a distributor or retailer for Orange by Orel products?
If you are interested in becoming a distributor or retail partner, please visit our contact us page and fill out the inquiry form. Our sales team will get in touch with you shortly to discuss potential partnership opportunities.

8. Do you offer technical support for your products?
Yes, we provide comprehensive technical support for all Orange Electric products. If you experience any issues, please visit our Support Center or contact our technical support team directly.